Privacy Policy

1. Overview

GetFitDXB ("we", "us", "our") operates the getfitdxb.com website and related services (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform or use our services.

By accessing or using GetFitDXB, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

This policy applies to all users of the Platform, including clients (fitness seekers) and fitness professionals (sellers). We operate in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable international standards.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, password
• Complete a booking inquiry: Name, email, phone, session preferences, fitness goals
• Register as a fitness professional: Full name, contact details, certifications, bio, service pricing, areas served, Instagram profile, and profile photo links
• Subscribe to our newsletter: Email address
• Contact us: Name, email, phone, message content
• Download guides: Name, email, and fitness goal preferences
• Submit reviews: Rating and written review content

2.2 Automatically Collected Information

When you visit the Platform, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation paths
• Referring website or search terms
• Device type and screen resolution

2.3 Information From Third Parties

We may receive information about you from third-party services including analytics providers, form processing services (Formspree), and social media platforms if you choose to connect them.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the GetFitDXB Platform
• Process and facilitate booking inquiries between clients and fitness professionals
• Verify the credentials and identity of fitness professionals
• Send transactional emails (booking confirmations, account notices)
• Send marketing communications if you have opted in (newsletter, promotions)
• Analyse usage patterns to improve user experience
• Respond to enquiries and provide customer support
• Enforce our Terms of Service and prevent misuse
• Comply with legal obligations and respond to legal requests

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We share your information only in the following circumstances:

• Between clients and professionals: When you submit a booking inquiry, your contact details (name, email, phone) are shared with the fitness professional you're inquiring about. This is the core function of the platform.
• Service providers: We use trusted third-party providers including Formspree (form processing) and analytics services. These providers are contractually bound to protect your data.
• Legal requirements: We may disclose your information if required by UAE law or in response to valid legal process.
• Business transfers: If GetFitDXB is acquired or merged, user data may be transferred as part of that transaction. You will be notified in advance.
• With your consent: We will share your information with your explicit consent for any purpose not described above.

5. Cookies and Tracking

GetFitDXB uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential cookies: Required for the Platform to function (session management, security)
• Analytics cookies: Help us understand how visitors use our Platform (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling cookies may affect the functionality of some Platform features. We do not use advertising or tracking cookies for third-party ad networks.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law:

• Account data: Retained while your account is active, and for up to 2 years after deletion (for legal compliance)
• Booking inquiry data: Retained for 12 months after the inquiry date
• Newsletter subscriptions: Retained until you unsubscribe
• Professional profiles: Retained while active; deleted within 30 days of account closure upon request
• Analytics data: Aggregated and anonymised data may be retained indefinitely

7. Your Rights

Under UAE data protection law and applicable international standards, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request we restrict processing of your data in certain circumstances
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdraw consent: Withdraw consent for any processing based on your consent

To exercise any of these rights, contact us at privacy@getfitdxb.com. We will respond within 30 days. Some rights may be limited where we have a legitimate legal interest in retaining or processing data.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from the Platform
• Secure, access-controlled data storage systems
• Regular security assessments and updates
• Limited staff access to personal data on a need-to-know basis

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.

9. Third-Party Services

Our Platform contains links to third-party websites and uses third-party services. This Privacy Policy applies only to GetFitDXB. We are not responsible for the privacy practices of:

• Fitness professional profiles that link to external Instagram or booking pages
• Third-party websites linked from our blog or guides
• Payment processors used directly by fitness professionals

We use Formspree.io for form processing. When you submit a form on GetFitDXB, your data is processed by Formspree in accordance with their Privacy Policy.

We use Google Analytics for website analytics. Google's data practices are governed by their Privacy Policy. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

10. Children's Privacy

GetFitDXB is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@getfitdxb.com and we will promptly delete such information.

If children's fitness services are being booked (e.g., kids swimming lessons), the booking must be made by a parent or legal guardian aged 18 or over.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@getfitdxb.com
• General enquiries: hello@getfitdxb.com
• Contact form: Contact Page

We aim to respond to all privacy-related requests within 30 days of receipt. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant UAE data protection authority.